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Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference

About Us

This website is owned and operated by:

Lois Skilleter
36 Skipton Road
Ilkley
West Yorkshire
LS29 9EP

If you need to contact me, please use the contact form, or e-mail lois@eartherealofyorkshire.co.uk

Please only use these for genuine enquiries: I only link to known and trusted sites, and I can not currently accept new clients for treatments.

 

Making a contract with us

When you book a course or treatment session with me, by phone, Internet or in person, you are making an offer to buy my services. I will send you an e-mail to confirm that I have received your booking and request a deposit (see below) if the booking is direct with me, or request that you book through the Vitality site if you are booking onto one of the courses I teach for them (see below for their terms.)

If booking direct with me, a deposit of 50% of the total course or treatment fee is payable on booking. The remainder is payable when you come to the course or treatment. This is negotiable if you wish to pay in instalments: please contact me to discuss this option. Payment can be made via bank transfer, by cheque to Earthereal of Yorkshire, or by cash in person.

Earthereal of Yorkshire reserves the right to change courses, fees and offers without prior notice.

Students are not permitted to use cameras or recording equipment during the courses.

Cancellation and returns

If you cancel a booked course or treatment session, the following penalties will apply:

Up to 1 week beforehand: your deposit will be returned less a nominal 20 admin fee.

Less than 1 week beforehand: your deposit will not be returned.

If you need to change the date of your booking for a genuine reason, please contact me as soon as possible to discuss it. I will do my best to arrange an alternative date with you, but reserve the right to impose the penalties outlined above if none of my available dates suit you.

If I have to cancel a course for any reason, I will negotiate an alternative date with you at no extra cost. If for any reason this is unacceptable to you, I will refund your deposit within 28 days less a nominal 10 admin fee. I will only cancel a course in exceptional circumstances and if at all possible will give 48 hours' notice.

Fees will not be refunded if a course is cancelled or interrupted due to circumstances beyond my control.

In the event of any student behaving improperly, they will be asked to leave the course immediately and no monies will be refunded.

Please note that paying for and attending a course does not automatically guarantee the awarding of a certificate: the student will be assessed for competence, and will only be awarded a certificate on satisfactory performance. Students who do not reach this standard will be invited to resit the course free of charge within 1 month of the original date: after this the normal charge will apply.

For courses taught on behalf of Vitality Holistic Therapies: Please check the Vitality web site for details of their T and Cs.

Changes to these terms

These terms were last changed on 2nd February 2011.

These terms apply to your booking. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future bookings.

Complaints Policy 

For issues regarding Earthereal's own courses and treatments, the following steps should be taken in line with our complaints policy:

         Discuss areas of your complaint to your tutor/therapist, either verbally or written.

         The tutor/therapist will then investigate the complaint, and aim to respond to you within 5 working days

         If you are not satisfied with the outcome, you have the right to request for your appeal or ask for the complaint to be investigated by an independent panel

         The independent panel will investigate appeal and make their decision within another 14 working days. 

(Issues arising from Vitality courses will be referred to them.)

Find us on Reiki Pages | Earthereal of Yorkshire


eartherealofyorkshire.co.uk 2009-2017
 e-mail: lois@eartherealofyorkshire.co.uk

Find us on Reiki Pages | Earthereal of Yorkshire

Please note that I am primarily a training centre, not a salon, and I do not offer treatments to the general public.
For salon appointments please see the recommendations on my links page.

Earthereal is pleased to support the Yorkshire Animal Shelter

Site last updated on 25/06/2017